AIRLINE CUSTOMER SERVICE

DESCRIPTION OF THE SPECIALITY

Representing the Company on customer issues, communicating with customers and providing general and specific information. Knowledge and analysis of the current legal framework and regulations governing various sectors of the aviation industry. Application of applicable regulations and n Company guidelines. Handling commercial correspondence, maintaining statistics and corrective actions to improve service delivery.

LESSONS TAUGHT

- Customer service
(how important the customer is - what they expect from us - the high cost of losing a customer)

- Communication skills - Customer communication techniques
(personal presentation - preparation to receive the client - telephone contact)